{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=824"},"modified":"2025-10-31T15:38:38","modified_gmt":"2025-10-31T15:38:38","slug":"customer-help","status":"publish","type":"page","link":"https:\/\/translatepresscart.sademo.xyz\/nl\/customer-help\/","title":{"rendered":"Customer Help"},"content":{"rendered":"
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Customer Help<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Our happiness team is always here to assist.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Common purchase queries answered<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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Orders and Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take for me to receive my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once you place your order it may take around 2-4 weeks to reach you. Our processing time is given below after your order.<\/p>

1st Day<\/strong> \u2013 Payment Verification<\/p>

2nd Day<\/strong> \u2013 Designing and Printing<\/p>

3rd-4th Day<\/strong> \u2013 Shipping and sending the tracking number<\/p>

9th-21th day<\/strong> \u2013 Delivery<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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You can change your shipping address until the product is shipped. Once the product is shipped and left the warehouse we are not able to change the shipping address.<\/p>

if you want to know more you can contact us<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Once your order is shipped we will send you a tracking number in the email.<\/p>

You can track your order using the given link in the email or you can track your order using 17track or Trackingmore website.<\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill you keep my credit card information on file?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We use on of the best payment processor PayPal and Stripe and if you choose to save your card information that will be saved by stripe and PayPal not by us.<\/p>

We don\u2019t store your card information.\u00a0<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you ship to my country?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, We ship to all mainland countries of USA, Europe, Asia, Aus and NZ.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill my items come in one package?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We always try to bundle all the packages of one customer.<\/p>

But to save some shipping cost and provide you the product in less price we may send your parcel in different packages.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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If you need to swap an item<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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Returns and Exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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You can read our full policy on our return and refund page.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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If you received the wrong item then there are two cases.<\/p>

  1. You order the wrong item \u2013 This is the customer\u2019s fault and no refund will be issued.<\/li>
  2. We sent you the wrong item \u2013 New item will be shipped or you will get refunded.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    If your order received damaged and not usable. Please click the picture of the order and email those photos to us. We will solve your issue as soon as possible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere should I mail my authorized return?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    If you need to return an item you have to contact our customer support center. Please note that you have to pay the return shipping fees.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I receive customer support?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Meditation\u00a0williamsburg\u00a0kogi blog bushwick pitchfork polaroid austin dreamcatcher narwhal taxidermy tofu gentrify aesthetic.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do I do if I entered an incorrect shipping address?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    There are multiple channels to contact us. You can send us an email, Contact us on Facebook or you can simply send us a text on our phone number +1 3024488840.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I change or cancel an order after I've submitted it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
    We can change the shipping address until the product is shipped. \n\nOnce the product left the warehouse we will not be able to change the shipping address. \n\nYou have to place a new order.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pre-order an item that is sold out?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
    Yes you can cancel an order until it is shipped. \n\nOnce the order is shipped 40% cancellation charges will be applied.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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    Still, have questions?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    If you cannot find an answer to your question in our FAQ, you can always contact us
    And we will be with you shortly.<\/p>

    If you need more assistance and want to have a discussion with us, please navigate to the contact us<\/a> page.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Customer Help Our happiness team is always here to assist. Common purchase queries answered Orders and Shipping How long does it take for me to receive my order? Once you place your order it may take around 2-4 weeks to reach you. Our processing time is given below after your order. 1st Day \u2013 Payment […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-no-heading.php","meta":{"bwfblock_default_font":"","footnotes":""},"class_list":["post-1002","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/translatepresscart.sademo.xyz\/nl\/wp-json\/wp\/v2\/pages\/1002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/translatepresscart.sademo.xyz\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/translatepresscart.sademo.xyz\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/translatepresscart.sademo.xyz\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/translatepresscart.sademo.xyz\/nl\/wp-json\/wp\/v2\/comments?post=1002"}],"version-history":[{"count":0,"href":"https:\/\/translatepresscart.sademo.xyz\/nl\/wp-json\/wp\/v2\/pages\/1002\/revisions"}],"wp:attachment":[{"href":"https:\/\/translatepresscart.sademo.xyz\/nl\/wp-json\/wp\/v2\/media?parent=1002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}